We're here to help — usually within a day or two.
For anything about We Math — a bug, a question about your subscription, feedback, or anything else — write to werner.masseglia@gmail.com. Please mention the device and iOS version you're using if you're reporting a problem; it helps a lot.
Yes, fully. We Math has no account and no backend — every lesson, exercise and piece of progress works with no internet connection at all. The only moment the App reaches outside itself is Apple's own StoreKit, if and when you choose to subscribe.
No. We Math collects no personal data whatsoever — no analytics, no ads, no tracking, no account. Your child's name, avatar and progress stay only on the device. See the full Privacy Policy for details.
Counting and Addition are free forever. Every other notion needs the optional Family subscription — Annual €24.99/year or Monthly €3.99/month — each starting with a 7-day free trial. It's managed entirely through your Apple ID and can be shared with up to 6 family members via Family Sharing.
Subscriptions are billed and managed by Apple, not by us — open iOS Settings → [your name] → Subscriptions, choose We Math, and cancel there. Do this at least 24 hours before the trial or current period ends to avoid being charged for the next one.
Open the parent area in We Math and use “Restore Purchases”. As long as you're signed in with the same Apple ID (or part of the same Family Sharing group), your subscription restores instantly — no new charge.
The parent area is protected by a 4-digit parental code that you set the first time the app is opened (Face ID also works as a faster unlock). It's where you manage the subscription, adjust settings, and can erase your child's data at any time.
For the full legal detail behind these answers, see the Privacy Policy and Terms of Service.